Call Centre Confidential
Start at the beginning and work your way up.
I've just spent 5 hours reading this from start to
Monday, September 27, 2004
"Thank you for calling. Lines are closed. Please call back on Monday 4th October. Alternatively you can leave a message after the tone ..."
"Makes 'The Office' seem tame and 'Dilbert' seem to have an understanding boss" - poons